Navigating Exterior Hail Remediation for Multi-Family Projects

When a hailstorm hits, navigating the process of restoring a multi-family property can be complex, but understanding each step ensures a smoother experience. Here’s a guide to help condo boards and property managers effectively manage exterior hail remediation.

1. Filing an Insurance Claim

Start by filing an insurance claim promptly. Document all damage in detail, focusing on key exterior areas like roofing, siding, and any other affected components of the property.

2. The Role of the Quantity Surveyor

After your claim is filed, an insurance-appointed Quantity Surveyor or adjuster will assess the damage and develop a scope of work that outlines the repairs needed. This serves as the blueprint for what your insurer will cover.

3. The Tender Process

Once the scope is established, the tender process begins. The appointed Quantity Surveyor or adjuster will select a number of pre-approved contractors to provide an estimate (typically 3-4). Prior to this phase, it's crucial to nominate a trusted contractor, like Epic Roofing & Exteriors, to bid. Working with a contractor known for quality ensures that the job is done properly from the outset.‍

4. Tender Review

‍Once the contractors submit their tenders, the appointed Quantity Surveyor or adjuster will review all bids, comparing them to ensure costs are fair, consistent, and cover the entire scope of work. If any discrepancies are found, they will be addressed with the respective contractors, giving them an opportunity to explain their bidding process. This allows the Quantity Surveyor or adjuster to properly evaluate the responses and make informed recommendations.

5. Recommendation by the Quantity Surveyor

‍The appointed Quantity Surveyor or adjuster will make a recommendation to the insurance company on the bids received based on all relevant information. Factors such as (but not limited to) price, estimated project duration, planned start date, and contractor resource availability will be considered in this evaluation.

6. Insurance Covers the Recommended Bid

While this typically means the lowest bid, lowest price doesn’t always equal best value. ‍

7. Choosing the Right Contractor

Importantly, condo boards and property managers have the power to choose their contractor, regardless of who the insurance company refers. Selecting a contractor with a strong reputation for reliability, project management, and quality — such as Epic Roofing & Exteriors — can save costs and prevent future issues.

8. Signing the Contract

After selecting your contractor, a formal contract is signed. This contract should outline the agreed scope of work, timelines, and specific project expectations.

9. Consider Upgrading to Hail-Impact Resistant Materials

Many multi-family properties in Calgary have been hit more than once by hailstorms, leading to rising insurance premiums and large deductibles. Upgrading to hail-impact resistant materials can future-proof your property, offering long-term protection against repeated damage. While they do come at a premium, many see it worthwhile to prevent future repairs and reduce insurance costs. Discuss these options with your contractor to determine the best solution for your property.

‍10. Preparation for the Project

The contractor will then coordinate materials, suppliers, and labor to prepare for the project. Proper preparation is crucial to avoiding delays and ensuring the job flows smoothly.

11. Execution of the Work

Your contractor will proceed with executing the repairs as per the established scope and timeline. With Epic Roofing & Exteriors, our experienced teams manage every aspect, ensuring minimal disruption to residents.

12. Project Completion and Final Inspection

Once the work is complete, a final inspection is carried out to ensure all repairs meet quality standards. Partnering with a reliable contractor ensures the long-term protection and value of your property.‍

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‍Why Epic Roofing & Exteriors?

With over 20 years of industry experience, Epic Roofing & Exteriors is committed to transparent communication, quality workmanship, and minimizing stress for property managers and condo boards. Choosing a contractor who values long-term results over short-term savings ensures that your property will be fully restored with exceptional care and attention to detail.

Questions? We’re Here to Help

If you have any questions about the process or need further guidance before making a decision, feel free to reach out to us. We’re happy to walk you through the details and ensure you understand every aspect of the hail remediation process before choosing your contractor.